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Who can access CPD

• each school, setting and governing board will have access to CPD
• this will be via a CPD Leader account
• due to the financial, budget and staff impact individual staff will not have access to CPD bookings must be made via the CPD leader accounts

How do I log into CPD

• CPD uses your email address as your username, and this will need to match our system for access
• password and security questions are set by the CPD leader
• if you need to amend the email address as the username, please contact the training and conference team on workforcesupport@worcestershire.gov.uk or call 01905 844420 

I have not yet been provided with access to CPD

• please contact the training and conference team on workforcesupport@worcestershire.gov.uk to request access
• access will be granted to those who are responsible for staff CPD, financial and budgets or are management, owners or headteachers
• once access has been provided you will receive a welcome email from:
  • sender: Do not Reply - ´óÐãÊÓƵ County Council
  • email address: cap-donotreply@worcestershire.gov.uk
•  until this welcome email is actioned access to CPD is pending

I am unable to log into CPD, who can I contact?

If you are the CPD Leader and cannot access the new site, and you have received the welcome email from CAP-DoNotReply@worcestershire.gov.uk then please contact the training and conference team on workforcesupport@worcestershire.gov.uk 

When I look in my inbox or junk/spam folders who is the sender for any bookings in relation to CPD?

• any emails regarding confirmations, certificates, cancellations or changes to a course will be sent from:
  • sender: Do not Reply - ´óÐãÊÓƵ County Council
  • email address: cap-donotreply@worcestershire.gov.uk
• we recommend ensuring that the above email address is not blocked or quarantined.

Booking onto a conference or masterclass

• must be made via CPD using your school CPD Leader login details
• if issues or errors are encountered when booking, please contact the training and conference team by emailing workforcesupport@worcestershire.gov.uk to provide support, we advise that you take a screenshot of what you see to help resolve the problem

My colleague is not listed what do I do?

• when you are booking a conference, if the colleague is not listed in the list of available staff, then please add them into your colleague list first
• to do this click on the word colleagues (found on the black tool bar, underneath the WCC logo), click add colleague, complete all the fields and press save
• then return back to the course search to book them onto the conference

Confirmations

• are issued immediately once a booking is submitted
• they are issued only to the delegate and will go to the email supplied at the point of booking
• please ensure junk and spam folders are checked and look for the email address CAP-DoNotReply@worcestershire.gov.uk
• non-receipt of confirmation is not a valid reason for non-attendance
• confirmations can be re-sent with a minimum of 5 days’ notice to ensure we can issue it in a variety of ways to do this please contact the training & conference team on workforcesupport@worcestershire.gov.uk 

Conference and masterclass updates

• if any conference or masterclass is updated for example to supply an agenda or directions to a venue then please note that this update will be sent to the delegate email linked to that course booking and the CPD Leader who booked their place
• please ensure junk and spam folders are checked and look for the email address CAP-DoNotReply@worcestershire.gov.uk

Name substitutions

• if you wish to swap a delegate from one member of staff to another, then please contact the training and conference team on workforcesupport@worcestershire.gov.uk 
• please ensure you provide the conference title, course code, date, original delegates name, new delegates name and email address

Waiting lists for conferences and masterclasses

• all conferences and masterclasses have a waiting list and are monitored regularly
• as and when places become available, they will be allocated out to those on the waiting list based on upon date and time of booking

Cancellations

• the CPD Leader will be able to cancel any conference / masterclass booking made
• once logged into CPD click on the word colleagues (found in the black toolbar underneath the WCC logo)
• find the colleague's name, and click view colleague, then find the course and click on cancel booking
• the next screen will ask you to choose your cancellation reason and provide any other information
• if you encounter issues when cancelling a place, then please email workforcesupport@worcestershire.gov.uk with the conference you wish to cancel / date / delegate name and reason why
• please note that cancellations are to be made in line with our terms and conditions

When I look in my inbox or junk or spam folders who is the sender for any bookings in relation to CPD?

• any emails regarding confirmations, certificates, cancellations or changes to a course will be sent from:
  • sender: Do not Reply - ´óÐãÊÓƵ County Council
  • email address: cap-donotreply@worcestershire.gov.uk
• we recommend ensuring that the above email address is not blocked or quarantined

Certificates

• conferences and masterclasses are not normally certificated
• if you require a certificate for your own CPD evidence then please contact the training and conference team on workforcesupport@worcestershire.gov.uk stating which conference or masterclass, the date and delegate’s name
• certificates will be organised within a 10-day window, if however, you are expecting Ofsted please ensure this is stated at the point of enquiry

Evaluations

• all conferences and masterclasses are evaluated
• Details on how to provide feedback will be sent in one of the following ways:
  • via CPD to the delegate email (linked to that course) and the CPD Leader (the person who booked the training)
  • via workforcesupport@worcestershire.gov.uk (outlook) only to the delegate email provided via CPD

Follow-on materials or resources

• conference and masterclasses speakers and presenters may wish to share specific resources or materials with delegates once the event has taken place
• the resources or materials will generally be issued with the evaluation link, however in some instances they will be issued separately to attendees
• follow-on materials and resources will be shared in one of the following ways:
  • via CPD to the delegate email (linked to that course) and the CPD Leader (the person who booked the training)
  • via email (outlook) only to the delegate email provided via CPD